eCard

HOYTS E-eCards cannot be sold without the prior written consent of HOYTS Corporation Pty Ltd.  HOYTS must approve in writing any material which includes reference to ‘HOYTS’ or ‘HOYTS E-eCards’.

1. Agreeing to the Terms and Conditions

1.1 You agree to be bound by these Terms and Conditions by purchasing, activating, using or attempting to use your HOYTS E-eCard or making any transactional query.

1.2 By using a HOYTS E-eCard, you warrant to us that you will comply with these Terms and Conditions and all applicable laws and that your HOYTS E-eCard will not be used in any manner which is unlawful, misleading, deceptive or unfair.

1.3 If you are giving a HOYTS E-eCard to another person, you must ensure that the recipient of the HOYTS E-eCard is aware of the Terms and Conditions that apply to the HOYTS E-eCard and the relevant expiry date.

1.4 HOYTS Corporation Pty Ltd reserves the right to amend all or part of these Terms and Conditions at any time.  

2. Purchasing a HOYTS E-eCard

2.1 HOYTS E-eCards can only be purchased online at store.hoyts.com.au or through an authorised third party distributor.

2.2 HOYTS E-eCards purchased from any HOYTS cinema in Australia can be loaded with $30, $50, $100, $200 or $500 for Standard eCards and $50, $100, $200, $500 for LUX E-eCards.

2.4 Once a HOYTS E-eCard has been purchased, it cannot be refunded.  

2.5 HOYTS is not liable for any HOYTS E-eCards purchased through any online auction sites.

3. Redeeming a HOYTS E-eCard

3.1 HOYTS E-eCards can be redeemed at any HOYTS cinema in Australia at the Box Office, Candy Bar or online at Hoyts.com.au for tickets to any available movie session at any time as well as for any items at the Candy Bar.   Any value redeemed will be deducted from the available balance.

3.2 HOYTS cinema locations may change from time to time, please refer to Hoyts.com.au for a full list of HOYTS cinema locations.

3.3 If your purchase/s exceed the available balance on your HOYTS E-eCard, you must pay the excess using another method of payment.  

3.4 HOYTS E-eCards are valid for 36 months from the date of purchase.  Our record of your expiry date is final.  Once your HOYTS E-eCard has expired the HOYTS E-eCard cannot be re-activated and any unspent value cannot be used or redeemed by you.  

3.4.1 All eCards and e-eCards purchased prior to March 22nd, 2018 will continue to expire on the initial 12 month validity date that was issued at the time of purchase. HOYTS will not accommodate requests to extend this date. eCards and e-eCards purchased after March 22nd, 2018 will be issued with a 3 year expiration date from the time of purchase.

3.5 Once a HOYTS E-eCard has been purchased and loaded with value or when the HOYTS E-eCard has reached a $0 balance, no further value can be added to it.  

3.6 HOYTS E-eCards cannot be redeemed for cash.  No cash advances will be made at any time.

3.7 HOYTS E-eCards cannot be redeemed for prepaid movie vouchers, HOYTS eCards or HOYTS E-eCards.

3.8 You do not need to use the entire available balance in one transaction.  No change will be given, however, the remaining available balance may be applied to future purchases until the HOYTS E-eCard expires or the balance reaches $0.  

4. Transaction Information

4.1 You can check the expiry date, available balance and transaction history of your HOYTS E-eCard by visiting hoyts.com.au/check

4.2 To find out information on your HOYTS E-eCard using the link above, you will be required to enter your HOYTS E-eCard number.  

4.3 Your HOYTS E-eCard number is located on the PDF you received.  
 
5. Lost or Stolen HOYTS eCards

5.1 You should treat your HOYTS E-eCard like cash.

5.2 HOYTS E-eCards cannot be replaced or refunded if lost, stolen or damaged.  

5.3 We reserve the right to place a stop on your HOYTS E-eCard if:
(a) you report that your HOYTS E-eCard has been lost, stolen or damaged; or
(b) we believe (or reasonably suspect) that you have used (or will use) your HOYTS E-eCard contrary to these Terms and Conditions.

5.4 At our absolute discretion, we may change our policies and procedures on lost, stolen or damaged HOYTS E-eCards.  If we decide to do this, we will publish details on our website.  

6. Errors and Complaints

6.1 If you wish to dispute an amount deducted from your HOYTS eCard, you must contact our Head Office or visit the Box Office at any HOYTS cinema in Australia.  If an amount is not disputed within ninety (90) days after the transaction date, we may (at our sole discretion) refuse to provide you with a refund.

6.2 If you have a problem or complaint about your HOYTS eCard or these Terms and Conditions, please contact us here.